JMM Software
Support Information
Support Resources
Submit a Technical Support Case
Customer Only Login
Specialized SQL Queries
TRS User Forum
TRS Training Movies
Documentation
Knowledge Base
Online Classes
Links
Emergency After Hours Support
Technical support can be reached by calling (408)361-8046
Support Plans
JMM offers a number of support plans, summarized below. Please refer to TRS Support Options for complete definitions and descriptions.
Without a Support Plan
Web Tools:
- Free online documentation (one printed manual included with software).
- Free access to our online knowledge base.
- Free access to our Yahoo! User’s Group.
Web Support Requests and Regular Support Calls:
- $100 per hour, $100 minimum.
Priority Support Calls and After Hours Support:
- Not available with Free Plan.
Silver Plan - $500 per year
(discount credits available)
Web Support Requests and Regular Support Calls:
- Unlimited calls while under contract.
Priority Support Calls:
- 5 calls included
while under contract (must be used within contract period and do not carry over with renewal).
After Hours Support Calls:
- Included free for emergencies only (when support technician is available). Important: See the TRS Support Options document for specifics.
Diamond Plan - $1000 per year
(discount credits available)
Web Support Requests and Regular Support Calls:
- Unlimited calls while under contract.
Priority Support Calls:
- Unlimited calls while under contract.
After Hours Support Calls:
- Included free for emergencies only (when support technician is available). Important: See the TRS Support Options document for specifics.
All Plans
- Self Help Options
- Free online documentation (one printed manual comes with software)
- Free access to our online knowledge base
- Free access to our Yahoo! User’s Group
- Help with initial installation of
- TRS Software or Upgrades: Free
- Hardware purchased from JMM: Free
- Hardware purchased elsewhere: $100 per hour
- Non-TRS Issues
(i.e. Network setup, computer issues, etc.): $100 per hour
- Data Researching: $100 per hour
- Custom SQL
- Standard: Covered under a Priority Support Call or Web Support Request.
- Complex: Call or submit a web request for a custom quote.
Click here for a complete copy of the TRS Support Options |
