JMM Software
Support Information
Support Resources
Submit a Technical Support Case
Customers Only Login
Online Classes
Specialized SQL Queries
TRS User Forum
Documentation
Knowledge Base
Links
Emergency After Hours Support
Technical support can be reached by calling (408)361-8046
Support Plans
JMM offers a number of support plans, summarized below. Please refer to TRS Support Options for complete definitions and descriptions.
Without a Support Plan
Web Tools:
- Free online documentation (one printed manual included with software).
- Free access to our online knowledge base.
- Free access to our Yahoo! User’s Group.
Web Support Requests and Regular Support Calls:
- $100 per hour, $100 minimum.
Priority Support Calls and After Hours Support:
- Not available with Free Plan.
Silver Plan - $500 per year
(discount credits available)
Web Support Requests and Regular Support Calls:
- Unlimited calls while under contract.
Priority Support Calls:
- 5 calls included
while under contract (must be used within contract period and do not carry over with renewal).
After Hours Support Calls:
- Included free for emergencies only (when support technician is available). Important: See the TRS Support Options document for specifics.
Diamond Plan - $1000 per year
(discount credits available)
Web Support Requests and Regular Support Calls:
- Unlimited calls while under contract.
Priority Support Calls:
- Unlimited calls while under contract.
After Hours Support Calls:
- Included free for emergencies only (when support technician is available). Important: See the TRS Support Options document for specifics.
All Plans
- Self Help Options
- Free online documentation (one printed manual comes with software)
- Free access to our online knowledge base
- Free access to our Yahoo! User’s Group
- Help with initial installation of
- TRS Software or Upgrades: Free
- Hardware purchased from JMM: Free
- Hardware purchased elsewhere: $100 per hour
- Non-TRS Issues
(i.e. Network setup, computer issues, etc.): $100 per hour
- Data Researching: $100 per hour
- Custom SQL
- Standard: Covered under a Priority Support Call or Web Support Request.
- Complex: Call or submit a web request for a custom quote.
Click here for a complete copy of the TRS Support Options |
