Classes : How to Refund Class Fees

Knowledge Base Article

How to Refund Class Fees

This article will describe how to process a refund for class fees.
1. In TRS, click on the customer tab, find the customer that you want to do a class refund for. Then in their history find the class and double click on it. TRS will take you to the section of the class where the customer is enrolled.

2. Click on Un-Enroll Selected Student. TRS will ask you if you’re sure you want to un-enroll the student, make sure the name in the warning box matches the name you are un-enrolling and click on Yes.

3. Next TRS will ask, "Refund Class Fees?", click on Yes.

4. TRS will take the class refund to a POS ticket, if the customer is purchasing anything at this time then scan the items that will be purchased. As soon as you have scanned anything they are purchasing then click on the Total button. If the Total that shows is in parenthesis then this is the amount due the customer, click on the Process Refund button and follow the prompts to issue a refund. If the Total is not in parenthesis then this
is the amount due to the store, finish the sale as normal.

Article Details

Date Created March 02, 2009

Author Robert Pirone

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© Copyright JMM Software, Inc.
http://www.jmmsoftware.com/

How to Refund Class Fees
This article will describe how to process a refund for class fees. 1. In TRS, click on the customer tab, find the customer that you want to do a class refund for. Then in their history find the class and double click on it. TRS will take you to the section of the class where the customer is enrolled. 2. Click on Un-Enroll Selected Student. TRS will ask you if you’re sure you want to un-enroll the student, make sure the name in the warning box matches the name you are un-enrolling and click on Yes. 3. Next TRS will ask, "Refund Class Fees?", click on Yes. 4. TRS will take the class refund to a POS ticket, if the customer is purchasing anything at this time then scan the items that will be purchased. As soon as you have scanned anything they are purchasing then click on the Total button. If the Total that shows is in parenthesis then this is the amount due the customer, click on the Process Refund button and follow the prompts to issue a refund. If the Total is not in parenthesis then this is the amount due to the store, finish the sale as normal.
Article Details
Date Created	March 02, 2009
Author	Robert Pirone
Article Options	[e-Mail this Article] [Print this Article] [Bookmark Article]
© Copyright JMM Software, Inc. http://www.jmmsoftware.com/